FAQs

Ordering & Shipping

Where do you ship from?
We ship all orders from our warehouse in Melbourne, Australia.

What are your shipping options and costs?
We offer a range of shipping options at checkout. All prices are calculated based on your location and order value. We provide both tracked and standard mail services.

How long will it take to receive my order?

• Within Australia: 2-7 business days for standard shipping.
• International: 7-15 business days, depending on your location and customs processing.
  Please note these are estimates, and delivery times may vary. You will receive a tracking link once your order is dispatched.

Do you ship internationally?
Yes, we ship worldwide from our Melbourne warehouse.

Will I have to pay customs or import charges?
For international orders, you are responsible for any applicable customs duties, taxes, or import fees. These are not included in the item price or shipping cost and are determined by your local customs authority. We are unable to estimate these charges.

My order says it’s been delivered, but I haven’t received it. What should I do?
First, please check the delivery address on your order confirmation. If it’s correct, we recommend contacting your local post office or the shipping carrier directly with your tracking number, as the parcel may be held for collection. If you are unable to locate it, please contact us via the form on our website.

Can I change my delivery address after I’ve placed my order?
We can only ship to the address provided at checkout. Please ensure your details are correct, as we are unable to change the address once an order has been processed and dispatched.

Returns, Exchanges & Warranty

What is your returns & exchange policy?
We offer a 30-day hassle-free return or exchange policy for all full-priced items from the date of delivery. Items must be unworn, in their original condition, and include all original packaging. The customer is responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

How do I return an item?
To initiate a return or exchange, please visit our Returns Portal at wornartistry.com. You will need your order number and email address. Once your return is received and inspected, we will process your exchange or refund.

What if my item is faulty or incorrect?
We take great care in packing your orders. However, if you receive a faulty or incorrect item, please contact us immediately via the form on our website and we will gladly resolve the issue for you, including providing a pre-paid return label if applicable.

Do you offer a warranty on your products?
Yes! We are proud of our quality and offer a 12-month warranty on all our products against manufacturing defects. This warranty covers issues like faulty clasps, persistent pin-back issues, or significant enamel defects. It does not cover damage resulting from accident, misuse, or wear and tear. To make a warranty claim, please contact us.

Products & Sizing

What material are your products made from?
Our collections are primarily made from high-quality, lead-free and nickel-free pewter, hand-set with premium Austrian crystals. We also use enamel, resin, and other specialty materials. All our clasps are surgical-grade stainless steel.

How do I determine my brooch pin size?
Our pin back clasps are approximately 4cm (1.57 inches) long. To find your perfect fit, we recommend measuring the area on your garment or bag where you intend to wear the brooch. You can also browse our “How To Style” blog at wornartistry.com for visual inspiration.

How should I care for my jewellery?
To maintain its beauty, please store your pieces in a dry place, away from direct sunlight and other items that could scratch them. To clean, gently wipe with a soft, dry cloth. Avoid contact with water, chemicals, perfumes, and lotions.

Do your brooches leave holes in clothing?
Our brooches use fine, sharp pins designed to gently separate fabric fibres rather than cut them. When used on standard woven fabrics, the pin should not leave a permanent hole. However, on very delicate or fine-knit materials, there is a possibility of a small, permanent mark. We always recommend testing the brooch on an inconspicuous area first.

Gift Cards & Promotions

Do you sell Gift Cards?
Yes! We offer digital Gift Cards that are delivered via email. They can be purchased on our Gift Cards page at wornartistry.com.

How do I use a discount code?
You can enter your discount code during checkout in the field marked “Discount Code” or “Promo Code”. Click “Apply” to update your order total.

My discount code isn’t working. What’s wrong?
Please check the terms and conditions of the code (e.g., minimum spend, applicable products, valid date range). If it still doesn’t work, please contact us for assistance.

My question isn’t answered here.
For any further questions, please reach out to us via the contact form on our website. Our team will be happy to help you.