Shipping
We know you’re eager to get your hands on your new treasures, so we work hard to dispatch your orders as quickly as possible! Please see below for all the essential information regarding our shipping processes and policies.
Where do you ship from?
All orders are shipped from our warehouse.
When will my order be dispatched?
Please allow 1-3 business days for us to carefully prepare your order for its journey. During major sales or holiday periods, this processing time may be slightly longer. You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.
What shipping methods do you offer?
We offer a range of shipping options to suit your needs, including standard and express services. The available methods and their associated costs will be clearly displayed at checkout based on your location and order size.
Do you ship internationally?
Yes, we are delighted to ship worldwide! Your order will be shipped from our warehouse, and international delivery times will vary depending on your location and the selected shipping method. Please note that any customs duties or import taxes are the responsibility of the recipient, as these are determined by your local customs authorities.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to track your parcel. You can also track your order by logging into your account on our website.
My tracking hasn’t updated, what should I do?
Occasionally, there can be a delay in tracking updates from the courier. Please allow 24-48 hours for the system to refresh. If there are still no updates after this time, please contact our friendly support team via the contact form on wornartistry.com for assistance.
What are your shipping rates?
Shipping costs are calculated at checkout based on the total weight of your items and your delivery address. We occasionally offer free standard shipping promotions, so keep an eye on our website and social media for announcements!
I entered the wrong shipping address. Can I change it?
We can only change your shipping address if your order has not yet been processed and dispatched. Please contact us immediately via the form on wornartistry.com with your correct details and order number. We process orders quickly, so we cannot guarantee an address change once an order is in the system. We are not responsible for orders shipped to an incorrect address provided at checkout.
Has my order shipped yet?
If you have received an order confirmation email but not a shipping confirmation, this means your order is still being lovingly prepared for dispatch. You will receive a second email with tracking information as soon as it leaves our warehouse.