Returns

We want you to be absolutely thrilled with your Erstwilder purchase. If for any reason you are not completely satisfied, we are here to help with a straightforward returns process for items purchased directly from our official website.

What is your returns policy?

We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also have the original tags attached.

How do I return an item?

To initiate a return, please visit our Returns Portal at wornartistry.com. You will need your order number and email address to begin the process. The portal will guide you through the steps and provide you with a printable returns label and instructions. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

I received a faulty or incorrect item. What should I do?

We sincerely apologize if this has occurred. Please contact our friendly customer service team via the Returns Portal at wornartistry.com. Be sure to include your order number and details, along with photographs of the issue. We will review your case and guide you through the quickest resolution, which may include a replacement, exchange, or refund.

How long does it take to process my return?

Please allow up to 14 business days from the day we receive your return for your refund to be processed. The time it takes for the refund to appear in your account will depend on your bank or card issuer’s policies.

I am returning a gift. How does that work?

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be processed to the original purchaser.

What items are final sale and cannot be returned?

For health and safety reasons, we cannot accept returns on earrings for pierced ears, face masks, or any sale items. Please choose carefully as these purchases are final.

Who pays for return shipping?

For change-of-mind returns, the customer is responsible for the cost of return postage. We will cover the return shipping costs if your return is a result of our error (e.g., you received an incorrect or faulty item).